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Cancellation Process:Cancelling a Transaction: To cancel a transaction on the Platform, you must select
the cancel option available on the Platform. It's important to note that there might
be limitations on cancelling a transaction once the Delivery Partner has reached the
pick-up location. Cancellation might not be allowed at this stage. The cancellation
fee will be recovered from your next trip with
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Grounds for Transaction Cancellation:Incomplete or Insufficient Information: If the information, instructions, or
authorizations provided by you (including pick-up and drop-off location details) are
insufficient for the Delivery Partner to execute the initiated transaction,
cancellation might occur
Unavailable Delivery Partner: If a Delivery Partner is unavailable to perform the
requested services, the transaction may be cancelled. Technological Glitches: If the
transaction cannot be completed due to reasons beyond Zkart Express's control,
such as technological glitches, it may lead to cancellation.
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Refund Process:Upon validation by the investigation team and receipt of their affirmative feedback,
the refund will be issued, based on the Customer's preferred mode. The process is
expected to be completed within 5 to 7 working days
Zkart Express does not verify packages or items being delivered and holds no
liability for them or your use of the services. However, if notified by law
enforcement about the delivery of restricted items, Zkart Express may take
appropriate actions, including account suspension or termination.
For any dispute or questions, please write to us sales@zkartlogistics.in
